Privacy Policy
ProTek Communications, LLC d/b/a ProTek Fiber
www.protekweb.com
ProTek Communications, LLC, doing business as ProTek Fiber (hereafter "ProTek Fiber"), operates www.protekweb.com and may operate other websites associated with its services. This page informs website visitors about ProTek Fiber's policies regarding the collection, use, and disclosure of Customer Privacy Information for those who choose to use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. The personal information we collect is used to provide and improve our services or as required by United States federal law. We do not use or share your information except as described in this Privacy Policy.
The terms used in this Policy have the same meanings as in our Terms and Conditions, which are accessible on our website.
Information Collection and Use
To enhance your experience with our services, we may request personally identifiable information such as your name, email address, phone number, and mailing address. This information is used to contact or identify you.
Log Data
When you access our website, we collect information your browser sends, known as "Log Data." This may include your IP address, browser type and version, pages visited, the date and time of your visit, time spent on pages, and other diagnostic data.
Cookies
Cookies are small data files used to collect information and improve our services. You may choose to accept or refuse cookies and be notified when a cookie is sent to your device. Refusing cookies may limit some functionality of our services.
SMS/Text Messaging
ProTek Fiber offers SMS text messaging services for customer support, service updates, and account notifications. When you opt in to receive SMS messages from ProTek Fiber:
• Mobile Information Protection: ProTek Fiber will never share or sell your mobile phone number or SMS opt-in data to third parties, lead generators, or affiliates for marketing purposes.
• Message Frequency: Message frequency may vary based on your service needs and account activity.
• Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out.
• Help: Reply HELP to any message for assistance, or contact our support team.
• Carrier Charges: Message and data rates may apply based on your mobile carrier's plan.
• Supported Carriers: SMS services are available on most major carriers. Please check with your carrier for compatibility.
Your consent to receive SMS messages is not a condition of purchase or use of ProTek Fiber services.
Service Providers
We may employ third-party companies or individuals to:
• Facilitate our services;
• Provide services on our behalf;
• Perform service-related tasks; or
• Assist in analyzing service usage.
These third parties only have access to the data necessary for their assigned task and are obligated not to use or disclose it for other purposes.
Security
We value your trust in providing personal information and use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Links to Other Sites
Our services may include links to external sites. If you follow a third-party link, you will be directed to that site. We strongly encourage you to review the Privacy Policy of every external site you visit. We have no control over and assume no responsibility for third-party sites' content, policies, or practices.
Children's Privacy
Our services are not directed to anyone under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal data, we will delete it promptly. If you are a parent or guardian aware of such activity, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please review this page periodically for changes. Updates are effective upon posting to this page.
Contact Us
If you have any questions or suggestions regarding this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone: (618) 207-2545
🌐 Website: www.protekweb.com
Last Updated: February 2026